Quatro Casino Withdrawal, Bonus and Verification Problems Solved

You closed the cashier window too fast, and now the free spins you expected are not showing on your balance. This usually happens because the bonus was not activated or the deposit that triggers it did not carry the right code.

Withdrawal still pending after the request

The player sees a pending withdrawal in the history, but the balance has not moved. Likely causes include outstanding identity checks, a bonus still in play, a payment method mismatch, or a request made before the account was fully confirmed.

• Identity documents have not been approved yet.
• A welcome bonus is still active and its play conditions are unfinished.
• The withdrawal was requested to a different payment method than the one used for the deposit.
• The account details do not match the documents on file.
• The request was made before the deposit itself cleared.

1. Open the withdrawal history and confirm the request status is still pending.
2. Check whether any bonus remains active on the account.
3. Finish any remaining play conditions tied to that bonus.
4. Confirm the withdrawal method matches the deposit method you used.
5. Check that your name, address and date of birth match your documents exactly.
6. Upload any missing identity document if the account page asks for one.
7. Make sure the deposit linked to the withdrawal has fully cleared.
8. Cancel any duplicate withdrawal request before submitting a new one.
9. Note the reference number shown on the pending request.
10. Use the same device and browser you used for the original request.
11. Wait for the pending status to change before requesting again.
12. Contact support with the reference number if the status has not moved after your checks.

Contact support once every cause above has been ruled out and the request still sits pending.

Welcome bonus or free spins not credited

The player sees the deposit on the balance but no bonus or free spins added. Likely causes include a missing promo code, a deposit below the bonus threshold, a bonus already claimed on the account, or a payment method excluded from the offer.

• The promo code was not entered at deposit.
• The deposit amount fell below the bonus minimum.
• A welcome bonus was already claimed earlier on the same account.
• The chosen payment method does not qualify for the offer.
• The bonus campaign had already ended when the deposit was made.

1. Open the bonus section and confirm whether the offer is still listed as available.
2. Check the bonus history for a record of the claim.
3. Confirm the deposit amount meets the bonus minimum.
4. Re-enter the correct promo code on your next deposit if the first one failed.
5. Check whether the payment method you used is excluded from the offer.
6. Make sure you have not already used the welcome offer on this account.
7. Close and reopen the browser to refresh the bonus balance.
8. Log out and back in to refresh the account state.
9. Confirm the deposit itself shows on the balance before retrying.
10. Try a small qualifying deposit with the correct code if the offer remains available.
11. Note the date and amount of the deposit that should have triggered the bonus.
12. Contact support with those details if no bonus appears after the checks.

Contact support once you have confirmed the deposit qualified and the bonus still does not appear.

Identity verification stuck or documents rejected

The player sees the KYC status stuck on pending or a rejection message listing the document. Likely causes include blurry images, expired documents, a name mismatch, an unreadable corner, or a document type the player did not submit correctly.

• The photo is blurry or the text is unreadable.
• The document has expired.
• The name on the document differs from the account name.
• A corner or edge of the document is cut off.
• The wrong document type was uploaded for the request.

1. Open the verification page and read the exact rejection reason shown.
2. Compare the name on your account with the name on the document.
3. Check the document expiry date and replace it if needed.
4. Retake the photo in bright, even light without glare.
5. Make sure all four corners of the document are inside the frame.
6. Upload the file in the format the page accepts.
7. Submit only one document per request to avoid confusion.
8. Use the same document type the page asked for.
9. If the proof of address was rejected, use a document that shows your name and address clearly.
10. At https://www.quatrocasino99.com/, the verification page lists each document type it accepts, so match your upload to that list.
11. Wait for the pending status to change before uploading again.
12. Keep a copy of every document you send.
13. Contact support once the documents are clear and the status still does not change.

Contact support after two clean submissions have been rejected without a clear reason.

Deposit left the bank but not on the balance

The player sees the bank statement showing the payment but the casino balance unchanged. Likely causes include a pending bank authorisation, a failed return from the payment page, a deposit sent to an old account reference, or a browser session that timed out mid-payment.

• The bank has not yet released the authorisation.
• The payment page timed out before confirmation.
• The deposit was sent with an outdated account reference.
• The browser closed before the return step.
• The payment method is not supported for deposits on the account.

1. Check the bank statement to confirm the payment is marked as completed, not pending.
2. Refresh the casino balance and the transaction history.
3. Log out and back in to reload the account state.
4. Return to the cashier and look for a failed or reversed deposit entry.
5. Confirm you used the account reference shown in the cashier.
6. Check whether the payment method is listed as available for deposits.
7. Try the deposit again only after the first one is confirmed as failed.
8. Keep the bank reference and the casino transaction reference side by side.
9. Use the same browser and device for the retry.
10. Note the exact time of the deposit for the support message.
11. Contact support if the bank shows completed and the balance stays empty.
12. Include both references in the first message to support.

Contact support once the bank confirms completion and the balance has not updated after your checks.

Quick Reference

The table below pairs each problem with its usual cause and the first check to run.

Each row pairs the visible symptom with the cause most often responsible. The first check tells you where to look before spending time on the rest. If the first check clears the cause, move to the next likely cause in the matching section above. Keep the reference numbers from the cashier and the bank together in one place. That record shortens any later support conversation. A quick review before each session keeps these problems rare.

Before you close the cashier, wait for the confirmation screen and note the reference number for every deposit, bonus and withdrawal.